Mayo Clinic EHR Training Program Boosts User Confidence Postimplementation

EHR Intelligence (07/12/2022) Nelson, Hannah

A Mayo Clinic electronic health record (EHR) training program boosted user confidence and proficiency following initial implementation. The reBoot camp course reiterated basic principles, efficiency strategies, and best-practice frameworks across multiple specialties and all Mayo Clinic sites. The program offered ongoing training to 673 participants from April 2018 through June 2020. Survey results showed learners' skills confidence climbed by 13.5 points for general EHR use and held steady for six months. Mayo Clinic provided training incentives by offering continuing medical education (CME) and quality improvement Maintenance of Certification credits within participants' specialty medical boards. The researchers said just 39% of surveyed participants "reported that they used their CME time allocation to participate, and nearly as many reported that the time used to improve their skills was directly supported by their department." Turnover rates of reBoot camp participants were lower than the Mayo Clinic's average turnover rate during that period. "It is not unreasonable to assume that effective EHR training may also reduce turnover associated with burnout," the researchers wrote.

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